Privacy Policy

This Privacy Policy applies to CHT Plus / CHT Plus, both the website at chtplus.xyz and the CHT Plus Android app (package com.chtplus.bd). It explains what we collect, why, and how you can control or remove it.

Information we collect

• Account information: name, email, password (stored as a salted hash, never in plain text), phone number, and area/district you provide when registering.
• Profile information: profile photo, cover photo, bio, work history, education, current city, hometown, and relationship status — each of the last three has its own privacy control (public / followers-only / only me).
• Content you post: local service listings, marketplace listings and their photos, and reviews you write.
• Blood donor information: if you register as a blood donor, your blood group and last donation date are stored and shown publicly so others can find and contact you in an emergency.
• Matrimony (biodata) information: if you create a biodata profile, the details you enter — which can include age, education, profession, family information, and physical description — are stored. Full details are only shown to other users after an unlock (via subscription or coin wallet); until then, only a limited teaser is shown.
• Doctor appointment information (website only — not part of the Android app): when you book a serial on chtplus.xyz, the patient's name, phone number, age, and gender are shared with the hospital/clinic (organization) you booked with, so they can manage the appointment.
• Chat messages: messages you send to other users are stored to deliver them, and are automatically deleted after 7 days.
• Reports and blocks: if you report content or block a user, we store what you reported, the reason you chose and who you blocked, so our team can review the report and keep blocked users from contacting you.
• Payment references: when you request a coin top-up or a subscription, we store the bKash/Nagad transaction ID and phone number you submit, to verify the payment. We never collect card numbers, bank account details, or payment app passwords/PINs — top-ups are completed inside the bKash/Nagad app or website, not inside CHT Plus / CHT Plus.
• Push notification identifiers: we use OneSignal to deliver notifications. OneSignal assigns your account an identifier (linked to your user ID, not your name or email) to target notifications to your device.
• Google Sign-In: if you sign in with Google, we receive your name, email, and profile photo from Google to create or match your account. We never see your Google password.

How we use this information

To operate the core features of the platform: showing your listings and profile to other users, connecting patients with doctors/organizations for appointments, delivering chat messages and push notifications, verifying manual payment requests before crediting coins or activating a subscription, and enforcing the privacy choices you set on your profile fields.

Sharing with third parties

• OneSignal — to deliver push notifications.
• Google — only if you use "Continue with Google" to sign in.
• We do not sell your personal information to anyone.
• Content you choose to make public (listings, public biodata teasers, public profile fields, donor profiles) is visible to any visitor, by design.

Data retention

Chat messages are kept for 7 days and then permanently deleted. Other content (listings, biodata, reviews, appointment history) is kept until you delete it or delete your account. Coin/payment request records are kept until you delete your account.

Your choices and rights

• Edit or remove your profile details, listings, donor profile, or biodata at any time from the app or website.
• Control the visibility of your current city, hometown, and relationship status individually.
• Turn chat off entirely from your chat settings.

Delete your account

You can permanently delete your account from the app: Profile → Settings → Delete Account. This immediately and permanently removes your account and everything linked to it from our systems: your profile details, photos, services, marketplace listings, biodata, donor profile, reviews, chats, follows, appointment history, saved items, notifications and coin records. If you no longer have the app installed, you can request deletion the same way, by emailing [email protected] from the email address on your account.

Children

CHT Plus / CHT Plus is not directed at children under 13, and we do not knowingly collect information from them.

Changes to this policy

We may update this policy as the app changes. Material changes will be reflected here with an updated "Last updated" date.

Contact us

Questions about this policy or your data: [email protected] or call 01828820222.